Privacy Policy
How Simple Scheduler collects, uses, and protects your personal information.
LAST UPDATED ·
Plain-English summary
This page is our privacy policy. The legally binding document is published below by Termly, our legal-tech provider. The summary that follows is informational and is not a substitute for the full document. Where the summary and the full document differ, the full document controls.
What we collect
Three categories. First, account information you provide when you sign up: business name, contact name, email, phone, billing address, and payment information. Second, workspace data you create as part of running your business through the platform: customer records, appointments, recurring rotations, invoices, payments, photos, and any notes your team attaches to visits. Third, technical telemetry that helps us run the platform: device type, browser, IP address, page load events, and error reports. We do not collect biometric data, government identifiers, or precise location beyond what is required for routing and ETA features.
How we use it
To provide the platform, to bill the subscription, to send transactional emails like appointment reminders and password resets, to respond to support requests, and to improve the product through aggregated usage analysis. We do not sell personal information to third parties. We do not use your workspace data to train AI models that are deployed for other customers. We do not display ads on the platform.
Who we share it with
Trusted infrastructure providers (Supabase for the database, Stripe for payment processing, Resend for transactional email, Vercel for hosting, Cloudflare for the edge network, Replicate for AI image generation when configured by an admin) who handle the data on our behalf under signed data-processing agreements. We share information with law enforcement only when legally compelled, and we publish the count of any such requests annually in our transparency report.
Your rights
You can request a copy of all personal data we hold about you, correction of any data that is inaccurate, deletion of your account and the data attached to it, and a portable export of your workspace data in standard formats. We honor the rights granted by GDPR, CCPA, and the equivalent statutes in jurisdictions where we operate. The full document below details the procedure for each request, response timelines, and how to escalate if we cannot resolve your request directly.
Children and consent
Simple Scheduler is a B2B platform for service businesses; we do not knowingly collect personal information from children under 13. If you believe a child has provided information through our platform, contact us and we will delete the record on verification.
Contact
For privacy questions, contact us at privacy@simplescheduler.com or through the contact page. The legally binding document is the Termly-published policy below.